Terms and Conditions of Sale

First and foremost, we reserve the right to refuse service and sales to any individual, company or otherwise at our own discretion and we do not need to provide a reason for this if we do not wish to.

Refunds

We do not provide refunds for “change of mind” circumstances after a purchase has been completed (payment made and order committed), including but not limited to refunds for orders placed (shipped or not), exchanges, incorrectly ordered items or items that are placed on sale after purchase.

We acknowledge that under Australian Consumer Law, we are required to provide a refund if our products are faulty, if they do not match the item displayed, do not match the item description we provide or if goods are damaged upon receipt. Any and all refund requests must include relevant evidence of the circumstances that occurred. Insufficient evidence provided will result in no refund.

If an agreement can be made between NJ Collectables and the customer to resolve any faults (such as extra product at our discretion to make up the contents), the refund request is completed and no further actions are required.

Refund or missing item requests that are over 3 months old will not be refunded. It is the customers responsibility to ensure that any issues and/or concerns are raised in a timely manner. We take all necessary steps to ensure orders are fulfilled in a timely manner with appropriate evidence, such as tracking and order confirmation & receipts, we expect the same courtesy if an issue needs to be raised with us.

At our discretion, should an order be refunded, we will charge a cancellation fee and advise of this prior to actioning the request.

Refunds and replacements will not be issued for things such as “minor corner damage” or “poor shrink wrapping” unless a customer has previously placed their request for a particular condition item and we have confirmed that we can accommodate the request. See Special Delivery Instructions below.

Special Delivery Instructions

Any special requests, order requirements or delivery instructions are to be placed in the section provided in the order confirmation. If this is not available or another request is required, we may be able to accommodate this request prior to the order being fulfilled.

If you’re wanting confirmation on a product condition, please Contact Us prior to making an order.

This includes if customers have expectations on their purchases, such as product condition / quality, special packaging requests or conditions.

Example: if a customer wishes to purchase a booster box for a sealed display piece, it is expected that this will be brought to the staff attention and confirmed by staff before the order is placed. We don’t always receive goods in “perfect” condition however we always provide each order the best possible condition product we have on hand.

Order Fulfillment & Postage / Shipping & Handling Times

All orders placed are expected to be packed and shipped, with fulfillment / order confirmation, within 3-5 working/business days of the order’s payment in full – however this is not always guaranteed. If there is an instance that we require additional time or cannot fulfill your order within a reasonable time frame, we will attempt to contact you directly using the information you provided in your order. Please follow our Facebook page and keep an eye on the purple notice board on the header of the website for the latest information and potential disruptions to orders.

If we cannot contact you, we will either cancel the order completely with a full refund or fulfill the order at the earliest possible convenience. Please contact us should you have any concerns or difficulties finding information regarding your order status using our Contact Us page.

All post will be ordered and sent with Australia Post by default in all instances unless communicated otherwise by us. Tracking will always be provided in your order confirmation for you to follow up on through the email notification of Order Completion, your account on the website and also via Australia Post (we submit your details to the Australia Post system tracking).

In the instance that there’s extended delays or a lack of communication, do not hesitate to contact us directly. (also check your email spam folder!)

Express Post

Express Post orders are subject to the above Order Fulfillment & Postage conditions. Express Post refers to the service offered by Australia Post and it’s associated costs – this does not mean your order gains priority over another order or that the order is excluded from the shipping & handling times noted above.

If an order is urgent or if you need items by a specific date (for an event or otherwise) please use the Contact Us page to ensure we can meet your expectations.

Order Contact Details

Contact details in each and every order must be valid and real. We do not accept orders placed with fake or invalid details, including but not limited to pseudonames, fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order – we do often validate the details provided in each order. If an issue arises and the contact details are incorrect, we will be unable to contact you to resolve. We reserve the right to cancel any orders that breach this sale condition.

If an order is placed with incorrect details (error / typo etc) please contact us directly with your order details to ensure that all information is provided to you.

It is the customers responsibility to ensure contact details are updated and maintained through their accounts on the website, especially shipping addresses. If a shipping address is provided incorrectly and contact is not made before fulfillment to correct this, we do not take responsibility if the item is not received. Items are insured through the shipping providers but not for incorrect details.

We do not take responsibility, including any insured goods, if the shipping details are false or incorrect and cannot assist under our policy if a parcel is missing or stolen that was completed with false or incorrect information. Please provide accurate and real information on all orders.